We are confident that we will give you a high quality service in all respects and that you will be fully satisfied with the service we give.
However, should you have any queries or concerns in relation to your file and the work being carried out, please take this up first with the person with conduct of your case. If that does not resolve the problem to your satisfaction or you would prefer not to speak to them please take it up with this firm’s client care partner, Andrea Egan on 0161 256 3915 or by post to our office.
We are obliged and will endeavour, to resolve any concern as quickly as possible to ensure that a satisfactory outcome is reached for all parties concerned. We do value you and would not wish to think you have any reason to be unhappy with us.
E & K Solicitors is committed to high quality legal advice and client care. We have a procedure in place which details how we handle complaints which is available from Andrea Egan at request.
If you are not satisfied with the handling of your complaint you can ask the Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.
You are entitled to complain about your bill.
There may also be a right to object to the bill by making a complaint to the Legal Complaints Service, and/or by applying to the court for an assessment under Part III of the Solicitors Act 1974.
If all or part of the bill remains unpaid, the firm may be entitled to charge interest.